Refund Policy

This Refund Policy explains when amounts added to a Growzap wallet — by a Business account funding a campaign, or a user adding money to a Growzap wallet — can be refunded. It applies alongside our Terms & Conditions.

When a Business account funds a campaign, that amount becomes campaign balance reserved for approved, active tasks. Unused, eligible campaign balance remaining after a campaign is paused, completed, or rejected during review may be refunded to the original payment method or credited back to the account's wallet, at Growzap's discretion, typically within 7–14 business days of the refund request being approved.

Campaign balance already paid out as verified task rewards to users is not refundable.

If a submitted campaign is rejected during our review (for example, for violating our Sponsor Policy, these Terms, or Google Play policies), any funded balance not yet committed to live tasks will be refunded in full.

Where the app allows a user to add money to a wallet (for example to unlock certain features), that amount is refundable only if it has not yet been used, and only within 7 days of the top-up, by writing to info@growzap.cloud with your account details and transaction reference.

Task rewards, referral earnings, and bonus balance are not refunds — they are earnings credited for verified activity, and are governed by redemption rules in the app, not by this Refund Policy. Earnings obtained through fraudulent or abusive activity (including self-referral or automated task submission) are not payable and may be reversed even after crediting.

Email info@growzap.cloud or call 074775 64888 with your registered account details, the transaction ID, and the reason for your request. We aim to respond within 5 business days and, where approved, process refunds within 7–14 business days to the original payment method.

We may update this Refund Policy from time to time. The version in effect at the time of your transaction governs that transaction; material changes will be notified in the app.

TZAP Marketing (OPC) Private Limited — info@growzap.cloud — 074775 64888.